Terms of Service
Last updated: September 21, 2026
Welcome to The Mindbridge Care. These Terms of Service ("Terms") govern your use of our home healthcare services and website. By accessing our services or website, you agree to be bound by these Terms. Please read them carefully before using our services.
Acceptance of Terms
By using The Mindbridge Care's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use our services.
We reserve the right to modify these Terms at any time. Continued use of our services after any changes constitutes acceptance of the new Terms. We will notify you of significant changes via email or through our website.
Description of Services
The Mindbridge Care provides professional home healthcare services including, but not limited to:
- Skilled nursing care
- Personal care assistance
- Physical and occupational therapy
- Companion and respite care
- Medication management
- Chronic disease management
All services are provided by licensed, trained, and background-checked healthcare professionals in accordance with applicable state and federal regulations.
Eligibility Requirements
To receive services from The Mindbridge Care, you must:
- • Be a resident of a state where The Mindbridge Care is licensed to operate
- • Have a physician's order for home healthcare services (where required)
- • Provide accurate medical history and health information
- • Maintain a safe environment for our caregivers
- • Be at least 18 years of age or have a legal guardian consent on your behalf
Patient and Family Responsibilities
As a patient or family member, you agree to:
Provide Accurate Information
Furnish complete and accurate information about your health history, current condition, medications, and any changes in your health status.
Follow the Care Plan
Participate in and follow the agreed-upon care plan. Notify us promptly if you are unable or unwilling to follow any aspect of your care plan.
Ensure a Safe Environment
Maintain a safe and accessible environment for our caregivers. This includes keeping pathways clear, securing pets during visits, and refraining from smoking during care sessions.
Respect Our Staff
Treat our caregivers with respect and dignity. Harassment, discrimination, or abusive behavior toward our staff will not be tolerated and may result in termination of services.
Scheduling and Cancellation Policy
Scheduling: Services are scheduled based on availability and care needs. We make every effort to accommodate your preferred times and maintain consistent caregiver assignments.
Cancellation Notice: Please provide at least 24 hours' notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a cancellation fee.
Emergencies: We understand emergencies happen. Please contact us as soon as possible if an emergency prevents you from keeping your appointment.
Payment and Insurance
The Mindbridge Care accepts various forms of payment including:
- Private pay (credit card, check, ACH)
- Customized payment plans
- Medicare, Medicaid, and private insurance — coming soon
Payment Review: We will review payment options and all costs with you before services begin. Medicare, Medicaid, and private insurance billing are coming soon and are not currently accepted.
Payment Terms: For private pay clients, payment is due upon receipt of invoice unless other arrangements have been made in writing.
Limitation of Liability
The Mindbridge Care strives to provide the highest quality care. However, we cannot guarantee specific health outcomes. Our liability is limited to the extent permitted by applicable law.
Medical Emergencies: Our caregivers are trained to recognize emergencies and will call 911 when appropriate. We are not a substitute for emergency medical services.
Website Use: Information on our website is for general informational purposes only and does not constitute medical advice. Always consult with a qualified healthcare provider for medical decisions.
Termination of Services
Either party may terminate services with 30 days' written notice. The Mindbridge Care may terminate services immediately if:
- • The patient's needs exceed our scope of services
- • The home environment is deemed unsafe for our caregivers
- • There is abusive or threatening behavior toward our staff
- • Payment obligations are not met
- • The patient moves outside our service area
In cases of immediate termination, we will assist with transitioning your care to another provider whenever possible.
Governing Law and Disputes
These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. Any disputes arising from these Terms or our services shall be resolved through:
- Good faith negotiation between the parties
- Mediation by a mutually agreed-upon mediator
- Binding arbitration in accordance with the American Arbitration Association rules
Contact Us
If you have questions about these Terms of Service, please contact us:
The Mindbridge Care
8200 Beckett Park Dr, Suite 112
West Chester, OH 45069
Phone: (513) 299-8112
Email: contact@tmbcare.com
By using our services, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.